Virgin Media Community

[Izzo]

I’ve not been able to connect to mobile data all day (Manchester UK) is anyone near having the same issue?

[Paulina_Z]

Hi @Izzo,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're having some services issues in regards to your Mobile data at the moment. 

Have you been able to take a look at our Mobile Help page to see if this can help with your data query? Have you been able to reboot your mobile device to see if this will help with your connection?

Please let us know how you get on and if you need any further assistance going further.

Thank you.

[Izzo]

Hi

i have reset the internet settings as suggested in the article but this did not help. I have also updated the software and rebooted the device. Still not working. I still have plenty of data left on my plan, and sms/calls are working fine. 

[Paulina_Z]

Hi @Izzo,

Thank you for coming back to me about this and advising about what checks you've completed. 

Are you able to use 3G at all?

I was able to look into this issue further for you, and I can see that there has been a fault with the mast in your area. However, this issue was recently resolved, so your services should be back up and running soon.

Please reboot your device and turn your mobile data off and on again to see if this has helped.

Let us know how you get on.

Thank you.

[Izzo]

Hi, I have done this and it still does not work. This is definitely a problem in the local area, however, as I have been elsewhere this evening and my connection was fine. 

[Izzo]

Sorry, and yes 3G appears to be working. 

[Zak_M]

Thank you for coming back to us @Izzo, 

How are things looking since your post? have your services improved? 

Kind regards,

Zak_M

[Izzo]

No, they have not. I am still unable to access 4g 

[Zak_M]

Thank you for coming back to me. 

If you are out and about today please can you check to see if 4g works, If not then we might need to send you a new sim. 

Kind regards,

Zak_M

[Izzo]

It doesn’t work in the local area. My wife and daughter (also on Virgin) are also having the same issue and so I doubt that a new sim would correct the issue.