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Moselritter
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Message 71 of 108
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Re: 4G data speeds slow

Virgini mobile use EE network, but I think they don't have the same bandwidth. Moved now from VM to EE and everything is fine. I guess oversubscribed....

I don't know how they want to fix it....

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Daventry
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Message 72 of 108
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Re: 4G data speeds slow

What deal did you get? On VM I got the Black Friday 200Gb for £20/month which is obviously useless since download speed is 0.38 Mbps at my place...
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toasty772
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Message 73 of 108
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Re: 4G data speeds slow

Getting pretty much unusable speeds lately in London (in the City). 

Seems OK before about 8am then it grinds to a halt.

Running a speedtest shows a healthy upload speed, which suggests it's a (downstream) capacity issue rather than a signal strength issue.

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Message 74 of 108
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Re: 4G data speeds slow

Hi there toasty772, thanks for your post.

 

i'm sorry to hear of the speed issues you are having.

 

Are you able to go through some diagnostics here to see if this helps? https://virg.in/phonefix

 

Thanks

 

Nathan B

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Coldashbin
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Message 75 of 108
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Re: 4G data speeds slow

I’m in the City of London today, postcode EC2N 1HQ. I just did a speedtest and get 0.08Mbs download speed, 17Mbs upload speed. It’s been like this for over a month now.I’ve now decided to move to another provider as no one is actively fixing this issue at Virgin. My business is suffering as a result of being unable to open emails or webpages at this location. The EE download speeds are fine at this location, it’s a Virgin problem that no one seems to want to fix.

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Message 76 of 108
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Re: 4G data speeds slow

Apologies for this Coldashbin

 

Would you be able to go through some diagnostics on the following link to see if this helps? https://virg.in/phonefix

 

Thanks

 

Nathan B

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Coldashbin
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Message 77 of 108
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Re: 4G data speeds slow

I’ve been through endless diagnostics with various members of your CS team. Nothing works and it’s not a problem with my setup, as when I travel a mile to the East of his location full speed is resumed. Therefore this is an issue specific to this location. Please check the nearest masts for issues? If there are no issues logged on your system then it must be a capacity issue at the Virgin end as EE works fine here.

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Moselritter
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Message 78 of 108
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Re: 4G data speeds slow

Hi Nathan_B,

Sorry to tell you. We all have give through this procedure a couple of times. Nobody could solve the problem by now. More concerning, it looks that your own staff does not use VM because then they would have noticed the technical problems while working in central London.

 

I moved to EE now. All five at this end.

Regards

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Message 79 of 108
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Re: 4G data speeds slow

Can you provide me with a postcode of where the issue is persisting please?

 

Thanks

 

Nathan B

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perhley
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Message 80 of 108
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Re: 4G data speeds slow

Nathan_B - this is a problem across many areas of Central London.

SW1X 7GG - there has been a problem here for at least 7 weeks.

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