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2017 VM SIM Card - 5G Comptability with O2 5G Network and Services

Blasius
Tuning in

Hi there,

My wife is upgrading to a new phone that has 5G capability. Her orginal phone, bought in 2017, only supported 4G but used a VM SIM card that was marked '5G Ready'. Since the switch over to O2 is it necessary to get an O2 SIM card to access all 5G services or will the orginal VM SIM do just as well?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

enlli
Very Insightful Person
Very Insightful Person

Go into an O2 store with Photo ID and they will swap it for you.

If you order over the phone O2 will switch off the old SIM before the new one arrives and you will be without

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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5 REPLIES 5

Ayisha_B
Forum Team
Forum Team

Hi @Blasius 👋

Welcome back to our Community Forums and thanks for your post.

As we've migrated to O2, she would need an O2 sim card. 

A sim should have been sent upon migration but if this hasn't happened, please do contact O2 who will be happy to assist further.

Thanks!

Ayisha_B
Forum Team

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enlli
Very Insightful Person
Very Insightful Person

Go into an O2 store with Photo ID and they will swap it for you.

If you order over the phone O2 will switch off the old SIM before the new one arrives and you will be without

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Blasius
Tuning in

Null

Thanks Ayisha and enlii, I've soured a SIM Card from our local O2 store - all sorted 🙂

Hi @Blasius,

Thank you for the update. I'm glad to hear that you're now up and running.

Is there anything else that we can help you with at all?

Thanks,
 


Zach - Forum Team
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