I have received a new sim and at home I get no signal at all, I cannot even make a call. Yet my wife is on the same network and she gets a very good connection with high 4g speeds. If I put her sim in my phone it works fine, but my new one doesn't. But the weird thing is away from home, in a big town, my sim works perfectly. What is going on and will the replacement sim that is on its way be likely to remedy the situation?
I joined Virgin because I understood they used EE and my wife's signal is so good. Where as every other network at home is awful. Are you saying they're using the Vodafone network now? Thanks for the reply.