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2 sims with ported numbers. The ported numbers are on the wrong sims.

One of the sims is with Postman Pat travelling 150 miles away to my son, problem is it has the wrong ported number on it. What are my options?

I have been holding on chat for 4 hours now, calling only gives me an option to have a web link sent to me...which takes me to an FAQ page which is no help 😞 The search function her hasn't helped either.

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Re: 2 sims with ported numbers. The ported numbers are on the wrong sims.

Hi TravisC, 

Thanks for your post and welcome to our community. 

Very sorry that there's an issue with the numbers being ported onto the wrong SIM cards, this isn't good. 

Was this done by staff over the phone or online when setting the numbers up? 

Have you been able to sort this with the team since as I can see you posted this last Friday? 
 

If not then we can sort it, it might be we have to send new SIMs out to the opposite address, unless there allowances on the SIM were going to be an issue?

Let us know and we can help from here.

Emma_C - Forum Team
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