Hi, I'm a newby to this forum so bear with me please. I have just travelled to Poland overland through France, Belgium, Germany and into Poland.
During this journey I had two fully functioning phones, a Iphone 5s and Iphone 6s, both on Virgin mobile and roaming including 4G obviously two different phone numbers on same account.
On arrival across the Polish border I lost functionality on the 5s so phoned Virgin for advice using the 6s. Their assistant made some suggestions which I followed. She said it could take 24 hours to take effect.
24 hours have passed and no resolution. BUT !!! the other phone is now in the same condition as the 5s.
These handsets have both previously been used right across Europe without issue.
The only thing of note is that I recall that in the early stage of problem the 5s was using TMOBILE Poland and the 6s a different network. Now both phones are are on TMOBILE Poland and will accept no other network.
I CANNOT MAKE OUTGOING CALLS I CAN NOT GET DATA I CAN NOT CONTACT VIRGIN. Using a local phone their UK number bounces to the internet and 789 on the Iphones drops out, I AM IN LIMBO WITH NO MEANS OF CONTACTING VIRGIN. HENCE NO RESOLUTION
Has anyone got a solution that will solve this issue.
Sorry to see you've been having issues with the coverage in the European countries.
Can you tell me what kind of SIM cards you're using - the older Red cards that are EE Hosted or the Purple VM controlled? I'd also need to know if roaming was switch on, on the self-care account prior to you leaving the UK?
Are you also able to try removing the SIMs from the handsets whilst rebooting the device? This will clear the cache on the device and may allow you to access the services.
Thanks for the update and good to hear these are now working.
When using services abroad you'll be using the countries masts which would always prioritise local networks over people travelling from abroad using their masts, this may have been why you didn't initially get onto the masts in question.