£180 trade in voucher

[Forbesr65]

So I was attracted by the £180 trade in promotion and purchased an iPhone 12 on 12th September. my wait time for the voucher was 21-30 days. 46 days later and i still haven't received an email or sms with my voucher code! ( and yes I've checked my spam folder) I have become frustrated phoning texting or chatting with virgin help and getting the same response.. “sorry to hear that, let me check.” or “we’ll raise a ticket with your query” I swear there must be five simultaneous tickets on going with my case! Has anyone had this issue and got a resolution from Vigin mobile? 

[Ilyas_Y · Accepted solution]

Hey @Forbesr65, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issue with the trade in voucher.
I will look in to this for you and assist you on this.
I will send a private message - watch out for the purple envelope inviting you in to a private chat.

Kind regards,
Ilyas.

[Ilyas_Y]

Hey @Forbesr65 thanks for speaking with us today.

I'm glad we have been able to resolve the matter!
As always - feel free to reach out to us if you ever need anything and we will happily assist.

Kind regards,
Ilyas.

[AndriusP]

Good afternoon,

I am also in the same situation. I have signed up months ago. Its now the new year and no one got back to me regarding this voucher. Are we able to address this?

Many thanks,

Andrius

[Reece_MH]

Hi AndriusP,

Thanks for your post, and a warm welcome to our Community Forums.

I've been unable to locate any Mobile services on our side using your Forum details. To confirm, is this for a Virgin Mobile or Media service? 

Was the voucher for a Trade-In of a mobile device, or was it a voucher for taking out a Broadband service? Have you received any confirmation of a voucher being on your order?

Cheers,

[AndriusP]

Hi,

This is for Broadband, no mobile service.

This is what I received in an email from Broadband Choices:

"Thank you for submitting your details for the following offer:
£100 Gift Card.

If you haven't done so already, please complete your order on the Virgin Media website using the below link to ensure you receive your reward:"

Underneeth the text, was a "BUY NOW" button which I clicked. Went through the process and brought the service.

Since then I have not received any other emails after signing up and that was back in August of last year.

Kind regards,

Andrius

[Reece_MH]

Hi Andrius,

The board you've posted in is for Mobile products. In future, please create a post regarding any issues in their correct boards. If you have taken out a deal through a 3rd-Party, in your case, BroadbandChoices, any gift cards would be sent through them.

We only provide confirmation that the order has been processed. You would need to contact their Customer Services for further support on any additional "gifts/rewards".

Thanks,

[AndriusP]

Hi,

Thank you. Can you please DM me confirming the order confirmation please.

Many thanks,

Andrius

[Reece_MH]

Hi AndriusP,

You would have received an Order Confirmation email when taking out our services, which contains the details needed when speaking with BroadbandChoices. This would have been via email on the date of order, or shortly after your installation was confirmed.

Thanks,