Thanks for your post and it's great having you back in the Community.
I'm sorry to hear you're having an issue with getting your cashback.
If you've already been through this link and filled in all the information then this will be where you need to contact Likewise as the cash back itself is not handled by us in any way.
If you've not been through the link, please complete it and let us know how you get on.
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I am waiting on the promo code to enter on likewise trade in page for the additional £180. No trade in has taken place as I need the promo code to add to the trade in for the extra cashback.
Phone support have no real answer for me.
Likewize only deal with the trade in NOT THE PROMO CODE.