£180 Trade In

[sophieanddale]

Still awaiting for my sms containing ecode for the trade in cashback offer of £180.

Been over 30days.

Phoned customer service and Likewize. Both blaming each other.

Looking for help

[Kath_F]

Hi sophieanddale, 

Thanks for your post and it's great having you back in the Community. 

I'm sorry to hear you're having an issue with getting your cashback. 

If you've already been through this link and filled in all the information then this will be where you need to contact Likewise as the cash back itself is not handled by us in any way. 

If you've not been through the link, please complete it and let us know how you get on. 

Thanks, 

[sophieanddale]

 

Hello

I am waiting on the promo code to enter on likewise trade in page for the additional £180. No trade in has taken place as I need the promo code to add to the trade in for the extra cashback. 

Phone support have no real answer for me.

Likewize only deal with the trade in NOT THE PROMO CODE.

[Martin_N]

Thank you for keeping us updated with this. Have you been able to check your spam inbox for any emails?

^Martin

[sophieanddale]

Yes followed everything to the tee. Spam boxes etc etc.

Just bored of being passed around. Just want to know when I will get the ecode?

[Martin_N]

Okay, at this point we will need to take a look at your account. What I will do is private message you to confirm your details. 

^Martin

[sophieanddale]

Martin seems to of gone silent after confirming my issue is about not receiving a Promo Code(ECode) for the additional cashback. Still need some answers please.

[sophieanddale]

All sorted. Received code few mins ago.

[Martin_N]

We're glad to hear that is all sorted for you now. 

^Martin