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jkerbliam
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14 day cooling off phone returned

so basicaly returned a phone under 14 day cooling off period but still being charged for it

phone was returned 16/12/2020

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Steven_L
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Re: 14 day cooling off phone returned

Hey @jkerbliam,

 

Sorry to hear that this is happening to you, have you been able to speak to the team to get this sorted out or do you need further help looking into this?

 

If you do need further help, please respond to my private message that I will send over in a moment and we can get this investigated further.

 

Regards

Steven_L

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jkerbliam
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Re: 14 day cooling off phone returned

ive not heard anything from anyone other than yourself

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Natalie_L
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Re: 14 day cooling off phone returned

Hi jkerbliam, 

 

Thank you for getting back in touch.

 

I am sorry you have not been able to speak to a member of the team about this. 

 

We would be happy to look in to this further for you but I will just need to confirm some details. I am going to pop you over a private message now and we can go from there. The message will be available via the purple envelope in the top right of this page.

 

Thanks 

 

 

 

 

Nat
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