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13$ overcharge for 500k data

mangorosi
Joining in

My dad bought a mobile phone from virgin. I was with them and we told them he only needed to talk to the phone sometimes, when he goes on the road for work and needs it in case something goes wrong. So we took the cheapest plan possible (25$/month, which is already much for he'll use it for), comes with unlimited calls and texts, but no data. All good, he won't use it for internet. Thing is, even if he doesn't go on the internet, the phone seems to be using data for updates and such (google photo, the OS itself, etc.). I tried to block everything, but even then it seems it still uses data when we don't want to. Just paid the monthly bill for December. 13$ overcharge for a total of 500kb of data used in the month.

1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Hi @mangorosi 

I'm afraid the community forums are only for VM customers based in the UK.

It looks like you may possibly be based in Canada judging by you quoting the pricing in dollars.

Have you tried posting in https://forum.virginplus.ca/t5/Mobility/bd-p/mobile ?

 

 

 

Dave
I don't work for Virgin Media.
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