Unable to sign in to 02 priority via Virgin media on the app, just goes in a continuous cycle of asking to sign in, then click continue then just keep just flashes up pictures and takes me back to start. Have deleted and reinstalled app various times. Also states an on website when I try that. Any ideas how to fix this please?
Hello chocolatepenny, thanks for reaching out about your issues on our help forum today,
We're sorry to hear of this problem with the O2 priority App not launching or signing you in, currently.
Could you please also try this link from a pc/laptop browser and let us know if you can log on to your priority account without issues from there?
We're eager to assist further with this, please let us know more and we can advise.
New around here? Check out the do's and don'ts, in our Community FAQs
Please wait a moment and try again. If the problem persists please come back and see us soon.
Priority is our way of saying thanks. It's exclusive to O2 customers and brings you great offers from high street brands, tickets and experiences, as well as access to the best in entertainment.
Relax. You can get Priority Tickets to thousands of gigs and events across the UK, up to 48 hours before general sale.
Thank you for that @chocolatepenny.
Please can you try these troubleshooting steps for your device with the app.
Let me know if any of theses steps have helped you gain access via the app.
Apple I phone - click on priority app and select log in using virgin - click on and app restarts. If delete app and clear web history and reinstall app let’s me enter my email address, I then bypass biometrics and enter my virgin password and it either restarts the app or says encountered a problem, try again. If click try again nothing. Very frustrating. This 02 priority hasn’t been working since last Thursday
Thank you for confirming that information @SteveW4
Can you please confirm the below information and I'll pass this onto the team for further investigation.
• Which handset are you using?
• Which app version are you using?
• Which iOS version have you installed?
• What browser/default browser are you using?
• Do you have an active VPN, or security such as Norton/McAfee?
• Is the device rooted? (Have you removed software restrictions that are intentionally put in place by the device manufacture)
• Have you registered for a My Virgin Media account online and do you also have the
My Virgin Media app installed and if you do, are you able to log in and view your
account details (package etc) in the app?