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BuddyBob
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tv picture distorted

almost all channels are distorted, error code W02. Have checked connections and rebooted tivo box but no change

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japitts
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Re: tv picture distorted

This error generally relates to a loss of incoming signal.

As per https://www.virginmedia.com/help/virgin-tv-error-codes/w02 I would suggest you call VM to report this fault. 150 from a VM landline, or 0345 4541111 from any other phone, and follow the options for "I have a fault with my TV service"

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Beth_G
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Re: tv picture distorted

Hi BuddyBob,

 

Welcome to the community - I'm really sorry that we haven't been able to respond to you sooner and for the picture issues you've been having with your TV service.

 

I've been able to find your account and can see you were able to speak with our faults team and arrange for an engineer to call round. Keep us posted with how the appointment goes and if you need anything from us in the meantime.

 

Kindest regards,

 

Beth

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