Hi M41d1n-H3ll 👋 welcome to the community! Thank you for posting.
Sorry to hear about these recent issues with your TIVO box and subsequent concerns regarding billing.
If you were automatically entitled to compensation it should be applied to your account via our auto-comp scheme 👉 https://virg.in/autocomp. However I can appreciate you have not had the best experience and would like to offer further support! We will need to check the account and raise a complaint if needed on this basis, so we can discuss what you are looking for as a resolution. I will send you a PM 📩 to confirm a few account details and get this raised for you! You will find this in the top right corner of the page in your Inbox. We can return to this public thread with an update when possible.
Thanks for your patience whilst we get this sorted! All the best! 🌞