Hello, I have a tivo box and some of the button on the remote control dont work.batteries replaced and followed all the guides on your website on what to do if your remote control is not working, still nothing. I am able to switch channels by pressing the buttons on the tivo box. I have tried using the virgin tv control app but it doesnt work with my tivo box. I spent ages in a queue on your 150 number to no avail. Please could you tell me how I go about getting a replacement remote control sent to me? Thanks.