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blue1980
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tivo box

Can somebody help. My tivo box has not been working for 2 weeks. 2 phone calls and an email of complaint has not sorted this. It is stuck on the welcome screen and a whit arrow. Yes i have tried all the usuall unplug restart blah blah blah. customer services seem to want to just send signals rather than send an engineer or a new box.  

 

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JitteryPinger
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Re: tivo box

Try the test service

Text messaging service
07533 051809 (Home Services)

Just text saying your TV isn't working and need an engineer.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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japitts
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Re: tivo box

Unfortunately, the advice to try the text message service no longer applies - and faults are now best progressed by calling into 150.

When you say you've called VM twice, what has the agent advised or done, in order to resolve your reported issue? Presumably you told the agent, while you were on the phone to them, that their suggested fixes weren't working? What did they say in response?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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