Unfortunately, the advice to try the text message service no longer applies - and faults are now best progressed by calling into 150.
When you say you've called VM twice, what has the agent advised or done, in order to resolve your reported issue? Presumably you told the agent, while you were on the phone to them, that their suggested fixes weren't working? What did they say in response?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks