A warm welcome to our Community Forum sarahasbury and sorry to hear about your TiVo box not functioning properly. I've had a look at your details using the information we have on here and can see that the TiVo box isn't online. There are no outages either however due to the limited details I can see on our side and the description you've given, I've arranged for an engineer visit to take a look.
As the date is quite soon, I'll send you a Private Message to confirm the booking.
Thanks,
Lisa