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technical issue with tivo box and phone bill

i had a replacement tivo box a few weeks ago but still getting a very slow response .   there are still technical issues when I turnoff everything and then turn on again. i also asked for a new control but it never arrived.  My  phone bill is still incorrect and i  am being charged extras for this .  I pay £62.50 a month for phone broad band and TV .  

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Re: technical issue with tivo box and phone bill

Hey abh2020,

 

Sorry to hear about your technical issue with the TiVo box and that you have a billing query. I've found your details using the information we have on here and can see you have spoken to an agent since you last posted regarding the billing and that a new remote has been ordered for you. 

 

Are you still having issues with the TiVo box? If so can you tell us more? Is it slow in general or when it's starting up or selecting something? Please tell us more so we can help.

 

Thanks,

 

Lisa

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