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start up screen stuck

The start up screen has been on for several hours. Internet and tv in other room working ok. Tried switching off and rebooting but no change. Can't get hold of Virgin to sort

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Re: start up screen stuck

Please PM me with your account number and area reference and I can take a look at this for you.
Thanks,
Stuart
I am a Virgin Field Technician. All and any advice given is based on my experience in the field or my personal experiences with my own set up at home. If my answer was helpful to you please mark as helpful or consider leaving the post some kudos.