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sound issues on some channels

BBC Channels 1 & 2 have a wierd sound emitting which is excruciating to listen to. Picture is fine. All other channels appear ok. 

I have checked connections and rebooted the box which has made no difference, the issue has gone on for several weeks now. 

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Re: sound issues on some channels

Hi brizzle_mich,

 

Sorry to hear that you're experiencing sounds on BBC Channels 1 and 2. Is the sound problem only on those two channels or on other channels also?

If you try recording from BBC 1 and 2, do the recordings have the noise also?

If you have some spare speakers, are you able to connect them to your TV to see if the issue remains?

 

Let us know so we can help.

 

Regards,

 

Lisa

 

 

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Re: sound issues on some channels

Hi Lisa

Yes, its only on bbc1 & 2 so far, but does happen both if i try to record these channels or watch them live. 

I am using a soundbar and it happens with / without it  

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Re: sound issues on some channels

Thank you for the update.

 

Could we please ask that you try unplug and reinsert the cables into the back of the Tivo box in question, ensuring when you do so that they're inserted securely and there's no damage visible. 

If after this you are still experiencing these issues could you please try the below steps.

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Let us know how this goes.


Thank you, Emily.

 

 

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Re: sound issues on some channels

Hi emily 

Neither of the above have helped. 

It also appears to be happening on more channels too. 

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Re: sound issues on some channels

If none of the above tests have rectified the issue I'd like to pop you over a private message to look further into this.

 

Could you please respond to this by going to the purple envelop in the top right of your screen.


Thank you, Emily.

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