hi, just renewed subscription, kept exact same package, only now the downstairs box tells me i need to upgrade for sky sports hd, whilst the upstairs box still shows it, as it should do(!)...spoke to tech team, they said it was strange, should be working. tried the 'turning it off and on again' tactic, to no avail. any help welcomed, i tried to watch a recorded hd programme from a few weeks ago last night, but obviously can't now...unless i head upstairs.
When subscription has been renewed the stbs are reactivated but sometimes the sports 'code' is only added to 1 stb on the account. It needs customer service to add the sky sports hd code to both stbs, hope this helps
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