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Geoffgil
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recording errors on most channels

Over the 6 weeks 80% of recordings are freezing and or jumping back. Not noticed on live TV

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Geoffgil
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Message 1 of 14
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Recording glitches on most channels

Over the 6 weeks 80% of recordings are freezing and or jumping back. Not noticed on live TV

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Forum Team (Retired) Joe_F
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Re: Recording glitches on most channels

Sorry to hear that Geoffgil

 

What box are you using when you record, also what is the memory left on the box?

 

Thanks Joe_F

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Geoffgil
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Re: Recording glitches on most channels

Hi

My Tivo Box is a 500GB and My shows says 70%. The strange part is that it only happens once on each recording that is effected and lasts between 30 seconds and two minutes . Its a mixture of freezing, pixilation and jumping back about 30 seconds of so. Sometimes all three things or sometimes it only freezes. When it freezes, I just leave for a few moments and then it ok. Started about 2 months ago.

Hope you can help

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Re: Recording glitches on most channels

Hi Geoffgil,

 

This seems really odd, 

 

Have you managed to check if it happens on Live TV?

 

Kind regards,

John_GS
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Geoffgil
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Message 6 of 14
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Re: Recording glitches on most channels

never seen on live tv but don't watch live tv all the time

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Re: Recording glitches on most channels

No worries, from checking the area there is an SNR (signal to noise) issue affecting the service so this is potentially what's happening. F007368782 is the fault number and the estimated fix date is the 11th September 2019.

 

My apologies for the service fault.

 

Kind regards,

John_GS
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Geoffgil
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Message 8 of 14
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Re: Recording glitches on most channels

ok

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Re: Recording glitches on most channels

Is there anything further just now?

 

Kind regards,

John_GS
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Geoffgil
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Message 10 of 14
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Re: Recording glitches on most channels

Still getting the stutter, and it is now the 14th September. Anyway I can check the status of the fault number you gave?

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