Menu
Reply
DaFoot
  • 71
  • 1
  • 2
Dialled in
2,721 Views
Message 1 of 4
Flag for a moderator

problem watching vmstore purchased content

We got a new box a while back, moving from the legacy box.

We are now in the state of having half a season (walking dead) recorded on our tivo but missing the first half that was recorded on legacy box.

We finally relented and purchased full season through the VM store (another seperate login, will we ever see also on VM?!).

Now I can't get it to play.

Some routes through the VM TV box lead me to apparently starting an episode, but it just sits there with the title of the episode and the back/forward/pause controls. No content.

Some routes through the TV box seem to want me to buy again, despite payment being successful (visible in my banking).

What am I doing wrong? Or is this "just" another example of VM standard of service?!

 

 

0 Kudos
Reply
DaFoot
  • 71
  • 1
  • 2
Dialled in
2,716 Views
Message 2 of 4
Flag for a moderator

Re: problem watching vmstore purchased content

Just tried playing (via VM store app) on tablet, that seemed to start ok.

So presumably something about the VM TV box....

0 Kudos
Reply
DaFoot
  • 71
  • 1
  • 2
Dialled in
2,712 Views
Message 3 of 4
Flag for a moderator

Re: problem watching vmstore purchased content

Hard reboot of the VM TV box seems to have sorted it.

0 Kudos
Reply
newapollo
  • 14.01K
  • 1.88K
  • 4.31K
Very Insightful Person
Very Insightful Person
2,703 Views
Message 4 of 4
Flag for a moderator

Re: problem watching vmstore purchased content

Hi @DaFoot 

Thanks for the update. It's amazing how many times a simple reboot seems to fix issues.

Glad it's working for you now.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
0 Kudos
Reply