• 1
  • 0
  • 0
Joining in
Message 1 of 3
Flag for a moderator

poor connection 2nd box

So having resisted virgin for ages due to concerns over performance we had to increase wifi speed due to wfh so switched from sky at xmas. 

Wifi has improved in some parts of house but trying to watch tv/stream on 2nd box in kitchen is almost impossible. Keeps buffering dropping out and apps just hang all the time. Have done room check on virgin app and says fine to do all things, but tv box obviously hasn’t got the message! Any ideas how can improve before cancel and go back to sky? Tried to get booster but the app won’t give me the option and can’t get through on phone!!😠

Thanks for any tips 

0 Kudos
  • 5.64K
  • 907
  • 1.32K
Message 2 of 3
Flag for a moderator

Re: poor connection 2nd box

Hi leeroy72,

Are you connecting the second box via wifi? Ethernet is always best.

Are you using the 2.4 or 5Ghz band?  2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.

In case you haven't already done so, open a browser and log into your hub - then navigate to the following settings so you can differentiate between the signals.

Advanced Settings > Wireless Signal > click on Disable Channel Optimization  then scroll down and  click on Apply Changes. 

Now go to Advanced Settings > Wireless > Security > Add a 2 to the end of the 2.4GHz Channel name, then further down add a 5 to the 5 GHz Channel name  and click on Apply Changes.

You can leave the passwords the same as they are.  Then log out of the hub at the top of the page

You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

You could perform a  search for an app such as wifi analyzer which tells you the strength of the channel you are connected on, and also shows other channels so you can decide if you want to change the channel number on your hub

Advanced Settings > Wireless > Wireless Signal >  beneath both the 5Ghz and  2.4GHz sections click on the manual button, and in the drop down box click on the channel number you want to change it to, then scroll down and  click on Apply Changes


VM are no longer supplying boosters, although you can now order wifi pods instead (currently a shortage of stock). They cost an additional £5 per month dependant on which package you have, so you may be better buying your own boosters or mesh sytem.



The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
  • 10.28K
  • 1.44K
  • 2.06K
Very Insightful Person
Very Insightful Person
Message 3 of 3
Flag for a moderator

Re: poor connection 2nd box

Just to make sure you realise...

Firstly you've posted in the TIVo board, but this box doesn't have WiFi - only the V6 does. Is this the box you have? If you're not sure, here

That TV doesn't use your internet connection, it uses the coax cable connection. It's only OnDemand & Streaming that uses the 'net connection, and if you do have a TiVo, then you'll have an Ethernet cable from your TV box to router - not WiFi.

If you have a V6, check your WiFi signal strength using Home > help & Settings > Settings > Network, and looking in the top-right. Oh, and by means of terminology, Virgin supply you with a broadband connection - which your router then provides WiFi from. There's a section of the forum covering WiFi issues here if you want to go into more detail with that side of things.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos