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choccy
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pixelation on tv channels

over the last couple of days my tivo have been pixelation on certain channels have tried rebooting and tightening up the wires but nothing makes it better some channels are unwatchable any suggestions to try to sort it

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japitts
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Re: pixelation on tv channels

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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choccy
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Re: pixelation on tv channels

think i might need an engineer to look at the cables as i dont want a new box as we have programmes i want to keep and dont want to lose them

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japitts
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Re: pixelation on tv channels

VM's TV boxes are intended for timeshift viewing and not long-term storage.

If it turns out that your box is at fault, then you'll have to make a choice whether you want it replaced or not. Only by reporting the fault will VM be able to investigate.

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David_Bn
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Re: pixelation on tv channels

Thanks for your post on our Community Forums @choccy, and a very warm welcome to you!

Sorry to hear of the issues with the set top box, I'd be happy to look into this with you, check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn

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