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CaroleT16
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picture and sound breaking up

The picture and sound on the tv is pixelated. I have unplugged and plugged in, turned the Tivo box off and in again and checked all the wiring numerous times plus I’ve run the diagnostic from my phone. It won’t run it anymore cuz I’ve done it 3 times. The pixilation is getting worse, it was originally only on some ‘cable channels but now BBC is also doing it. I’ve phoned Virgin and after pressing all the numbers required and providing my password the flippin recording said the call centre is closed and sent me back to the ‘faults’ page where I started. Help please, my tv screen looks like Picasso has had a go at it! Thanks for any help 😃

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campo7
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Re: picture and sound breaking up

hi, happy to assist

Send me your account number(private message) and I will see what we can do.

Can you double check that the coax cable (usually white) is tight on the TiVo box and at the box on the wall

 

cheers


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