order - TiVo power cable

[leek1987]

spoken with them over a week ago and was told the two new tivo power cable i need will be posted out to me but still waiting for them to arrive

read on post about this problem and people say dont replace them 

so can some point me to right place 

thanks

[MOD EDIT: Subject title changed for clarity]

[Daniel_Et]

Hi @leek1987 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear you haven't received the two power cables you were expecting 😔 We can certainly provide replacements.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel