Virgin Media Community

[Slogan15]

Hi I have been having problems showing what is on the terrestrial channels. It says to be announced on every channel. BBC ,ITV ,channel 4 & 5.If I select channel the programme is on but no details.I would like to add to recordings.

I've tried turning it on & off several times & nothing has helped.

Can anyone help me please?

Thank you 

[newapollo]

 It sounds like your TiVo, which has an inbuilt modem, has lost it's internet connection. 

Using your remote go to Home > Help & Settings > Settings > Network connection. When was the last successful connection?

Click on "connect to Virgin Media service" and re check in around 30 minutes. What does it say?

Hopefully it will be connected and your EPG will be populated, along with the missing channels.

Also, using your remote control  you can force update the box to search for missing channels by going to

 Home > Help & Settings > Help > Virgin TV > go up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list

[japitts]

If you have a TiVo box (check here if you're not sure)...

Check whether you have any flashing green lights on the front-left of your box. newapollo is quite correct in that this is symptomatic of a loss of internet.

If any green lights on your TiVo are flashing, you could have a failed internet connection which will need calling in.