The Netflix app keeps crashing on my TiVo device. After about 10 minutes Netflix will stop working, buffering will stall at 25% and then an error message will appear “your device may not be connected to the internet”. This is not the case as I have run a device check and it says it is connected. I have tried resetting both TiVo and my modem but the problem keeps occurring.
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry this post hasn't been answered sooner, and that you've been having issues with your Netflix account on your set top box
Have you managed to get this resolved or is it still on going? Would it be possible to connect the hub to the set top box directly with an Ethernet cable? This would be the most advisable method of connection, especially if the two pieces of equipment are in the same room
If you need further assistance, drop us a response and either I, or one of my colleagues will be happy to pick it up for you
Our Tivo boxes should still be able to access Netflix although runs best when connected through an ethernet connection.
Are you able to check, if this is further away from the Hub, that it's connected to the 2.4Ghz band connection and not the 5Ghz? As the 2.4Ghz connection is best to keep a stable WiFi connection further away from the Hub.
Thank you for coming back to us, I am sorry you are still having issues with Netflix and the BBC I-player, I would like to invite you into a private chat so I can help you further and possibly look at a box swap.
I will send you an invite shortly, please click on the purple envelope to accept.