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benno14
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my new t6 box has an error code 7400

please help my new tivo box has an error code 7400 and its been like this for 2 days now heeeellllllpppppppp!!!!!!!!!!!!!!!!1

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Ernie_C
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Re: my new t6 box has an error code 7400

Have you taken the action described in the error message and phoned Virgin Media to report your fault?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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newapollo
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Re: my new t6 box has an error code 7400

Hi benno14,

You need to phone to get your box activated. 0800 953 9500.

You will need the box serial number, and your account and area number

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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benno14
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Re: my new t6 box has an error code 7400

Yes and it’s still not working I have tried ringing and there message is saying it’s closed due to covid

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benno14
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Re: my new t6 box has an error code 7400

I have tried and it keeps saying sorry were closed for covid

newapollo
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Re: my new t6 box has an error code 7400

Hi again benno14,

That department may be closed now due to it being a Saturday. 

Best to try again early tomorrow when it's least busy. The lines should open at 8am

You could also try speaking to  New accounts and Set Up for them to complete the setup and activation.

That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Again try calling first thing on a morning to avoid call queues.

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
benno14
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Re: my new t6 box has an error code 7400

Nice one thank you I’ll have to try in the morning