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move tivo to summerhouse

Joining in

hi would like to move my tivo box to my summerhouse 30m from my building. would virgin do this and any idea of costing. thanks


Very Insightful Person
Very Insightful Person

Hi @tigermoiph 

Being able to move the cable to the new location might be a problem due to the length of the cable run and signal levels.

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

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Forum Team
Forum Team

Hey tigermoiph,

Welcome back to the community and thanks for taking the time to post.

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, would you like me to go ahead and send a message over, so that we can arrange this for you. 
Kind Regards,

Yes please


Forum Team (Retired)
Forum Team (Retired)

Hi again tigermoiph, thanks for confirming you're happy to go ahead with a relocation appointment for your TV box.

Just to be sure we've bee clear about this, relocation is a non-faults visit and comes with a cost of £25 on your following bill if accepted, as advised by our insightful member newapollo above.

Please, expect a PM from me shortly so we can look into this and help.

Check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.

Forum Team

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Alessandro Volta

If you've already dug a trench for the electrical cable the coaxial cable for the TiVo can be in that trench as well.

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