move tivo to summerhouse

[tigermoiph]

hi would like to move my tivo box to my summerhouse 30m from my building. would virgin do this and any idea of costing. thanks

[newapollo]

Hi @tigermoiph 

Being able to move the cable to the new location might be a problem due to the length of the cable run and signal levels.

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Steven_L]

Hey tigermoiph,

Welcome back to the community and thanks for taking the time to post.

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, would you like me to go ahead and send a message over, so that we can arrange this for you. 
Kind Regards,
Steven_L
 

[tigermoiph]

Yes please

[Adri_G]

Hi again tigermoiph, thanks for confirming you're happy to go ahead with a relocation appointment for your TV box.

Just to be sure we've bee clear about this, relocation is a non-faults visit and comes with a cost of £25 on your following bill if accepted, as advised by our insightful member newapollo above.

Please, expect a PM from me shortly so we can look into this and help.

Check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.

[Roger_Gooner]

If you've already dug a trench for the electrical cable the coaxial cable for the TiVo can be in that trench as well.