Menu
This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
bphillimore
  • 2
  • 0
  • 0
Joining in
138 Views
Message 1 of 2
Flag for a moderator

malfunctioning virgin tivo box

Monday

Hi,

Ive been suffering from a Tivo box that intermittently responds to the remote control. This has been ongoing for three plus years. I am on my third replacement remote and the problem still persists. I believe that the Tivo box is between five to six years old so the chances of this being at fault is quite high I imagine. Could you please arrange for a replacement box as it is proving extremely detrimental to the service that I receive?

 

0 Kudos
Reply
japitts
  • 8.53K
  • 1.2K
  • 1.66K
Very Insightful Person
Very Insightful Person
134 Views
Message 2 of 2
Flag for a moderator

Re: malfunctioning virgin tivo box

Monday

You need to call Virgin Media to report your issues, and if they deem the box faulty will arrange for a replacement.

150 from a VM phone, or 0345 4541111 from any other phone, choose the options for "I have a fault with my TV service"

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply

Digital life blog

News

Help videos

Help forum