on 21-07-2022 11:01
I have a issue with my Tivo box (CT8620).
when I turned it on Monday (18/07/2022) evening it showed a page saying that it was upgrading and that it would take a short while to complete, after 30 minutes it was still upgrading!
I watch the screen and notice the status bar was in a loop, it was not getting pass stage 1 of 3.
on the box the right hand side group of LEDs are showing:
far right - solid blue
third from right - flashing red
I tried to talk to VM support but they said there was an issue in my area, have checked using VM tests and all shows ok!
Please can someone help, has the box failed?
on 21-07-2022 20:59
IMHO your symptoms are unlikely to be caused by an area fault, and your box has probably failed. Calling back and speaking to a different agent should likely elicit the correct response - a faults tech being booked.
Be aware that VM are not replacing TiVo's anymore, as long as you have VM broadband your box will be replaced with a V6. This runs the same software as you're used to but on a much newer box that's far more capable and also has 6 recording tuners.
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on 24-07-2022 09:37
Thanks for your post and welcome back to the Community.
We're sorry to hear your box is having an issue and is going through an update. Checking things this end I can see that the box is showing as unreachable but there is a fault in the area affecting you. The details of that are here:
Whilst the box may be failing, as there is an area fault affecting the service, we're not able to book an engineer. For now we need to wait until the fault has cleared. Once it has, reboot your box and if you're still having the same issues, pop back here and let us know so we can then book for an engineer to attend.
Until then, there's nothing further we can do I'm afraid.
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on 29-07-2022 08:08
on 31-07-2022 15:49
Thanks for coming back to the thread, larmaman and confirming everything is sorted 🙂
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