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esmeeanne
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locked out of BBC iPlayer

We have been locked out of BBC iPlayer for days now. All the website help is irrelevant and the phone just gives the run around and then says goodbye! None of the so called help on screen does anything and I have entered all the info several time over on several occasions. Never get anywhere. The only solution seems to be to sign into it as a guest every time we want to watch! 

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japitts
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Re: locked out of BBC iPlayer

The iPlayer is a BBC-managed app. If it's your BBC login you're having issues with, then you need to query this with the BBC, not Virgin Media.

https://www.bbc.co.uk/iplayer/help/questions/signing-in/account-help is probably a good place to start.

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