Menu
Reply
Highlighted
  • 472
  • 3
  • 15
Superfast
607 Views
Message 1 of 4
Flag for a moderator

itv hd chann 113 pix-elation live tv

hi,

yes getting pixellating/blocking about every 10 mins last few days live tv

this is on ITV hd chann113 this has happened in january to a few customers but was sorted.

have others noticed a problem before i go down the 150 route ie turn every thing off & on

regards

0 Kudos
Reply
Highlighted
  • 63
  • 3
  • 2
Forum Team (Retired)
Forum Team (Retired)
563 Views
Message 2 of 4
Flag for a moderator

Re: itv hd chann 113 pix-elation live tv

Hi hemelvirgin,

 

Thanks for your post.

 

We're sorry to hear you're having pixelation issue. How are things looking at the moment? Are you still having the same issue since your post? Do you have an extra box to use so you can check if the same issue occurs on the same channel? Please let us know so we can further help.

 

Thanks,

Raziel_I

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
272 Views
Message 3 of 4
Flag for a moderator

Re: itv hd chann 113 pix-elation live tv

I'm having the same problem with live TV, particularly channels further down the channel guide (the music channels for example). Don't have the issue when we watch on demand.

0 Kudos
Reply
Highlighted
  • 2.61K
  • 112
  • 167
Forum Team
Forum Team
254 Views
Message 4 of 4
Flag for a moderator

Re: itv hd chann 113 pix-elation live tv

Thank you for your post Suzanneleslie and welcome to our community.

 

Can we please confirm if you've already put through a reset of your Tivo box? 

 

If you're still experience any issues please go through the below steps: 

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Let us know how this goes.

 

Thank you, Emily.

0 Kudos
Reply