i had a recent email asking me to upgrade to 500mb for an extra £0.50 a month took advantage of the offer and my broadband was increased to 500 mb, but on checking my contract which is not ongoing, i find my second bedroom box has been deactivated with error code 7400 ,have phoned 150 a few times but after 30 minutes i got fed up and hung up is anybody on the forum able to advise or take direct action on my behalf , cheers