Menu
Reply
terry27
  • 11
  • 0
  • 1
Tuning in
3,868 Views
Message 1 of 4
Flag for a moderator

error code 7400

i had a recent email asking me to upgrade to 500mb for an extra £0.50 a month took advantage of the offer and my broadband was increased to 500 mb, but on checking my contract which is not ongoing, i find my second bedroom box has been deactivated with error code 7400 ,have phoned 150 a few times but after 30 minutes i got fed up and hung up is anybody on the forum able to advise or take direct action on my behalf , cheers

Tags (1)
0 Kudos
Reply
newapollo
  • 12.16K
  • 1.63K
  • 3.71K
Very Insightful Person
Very Insightful Person
3,862 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: error code 7400

.Error 7400 is usually because the box has either been deactivated (not used for around 30 days)  or is a new box that hasn't been activated yet.

It sounds like you need to call 0800 953 9500 to re-activate the box. You will need the box serial number, and your account number and area code.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
Molly_G
  • 1.15K
  • 53
  • 136
Forum Team (Retired)
Forum Team (Retired)
3,791 Views
Message 3 of 4
Flag for a moderator

Re: error code 7400

Hi @terry27,

 

Many thanks for your recent post! Sorry to hear that your second box had been de-activated. 

Just to confirm, how did you sign up for the new deal - was this via your online account?

 

Kind regards,

Molly_G
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Paul_DN
  • 8.79K
  • 458
  • 904
Forum Team
Forum Team
3,463 Views
Message 4 of 4
Flag for a moderator

Re: error code 7400

Hi Terry,

 

Thank you for coming back to me and for the update, glad to hear both your issues look like they have been resolved, please come back if you have any further issues with your set top box now your software has been updated. 

 

Regards

 

Paul.

0 Kudos
Reply