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error C130

Hi

couple of things. One it takes for ever to get on here..but main point is your TiVo box and why I'm paying a fortune for it.... For weeks now when using on-demand  it runs for about 10 minutes then stops saying error C130  or Ethernet cable not plugged in ( it is ) you wait 5 minutes then it all kicks back in you can watch programme for 10/15 minutes before it goes off again with same message... Iv run diagnostic on tv when it loads says working fine  Iv run test on your site  says we think there's a technical problem with your box ???   The wife is telling me to send it back and go freeview... I'd like to see if fault can be sorted first.... Any ideas ???

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Message 2 of 23
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Re: error C130

You must have a V6 box as the Tivo boxes don't use a separate Ethernet. Does anything show in the super hub error logs around the same times?

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Message 3 of 23
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Re: error C130

No. It's a TiVo. Not a V6.  I know it doesn't use an Ethernet   I'm not using one. It's what it says. Then you click off it wait 5 minutes then it's working.  There own test tell me there's something wrong with the box..

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Message 4 of 23
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Re: error C130

I have exactly the same problem with my Tivo box, it started when Virgin switched to the new system for on demand where you can't see the picture when you fast forward. I never had a problem with the old system for on demand.

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Message 5 of 23
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Re: error C130

Hi Pdaine2

I'm happy to look into this for you

If you can check your private messages that would be great 

Gareth_L

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Message 6 of 23
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Re: error C130

Thanks Pdaine2 for passing security 

I have booked an engineer to come out 

This is the next available appointment we have 

You can view this on your online account 

If the date is unsuitable then its also possible to reschedule this 

Gareth_L

 

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Message 7 of 23
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Re: error C130

Thanks. It's been sorted. Had new box and router installed on Saturday 👍

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Message 8 of 23
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Re: error C130

As I have the same problem do I need an engineer too?

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Message 9 of 23
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Re: error C130

Hi Funky_Gibbon, 

Thanks for your post I am sorry you are having the same issue, I have tried to do remote checks and it says your box is switched off can you please ensure this is on and I can take a look.

Zoie

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Message 10 of 23
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Re: error C130

The box is never switched off, I did have to switch it off and turn it back on  this afternoon, maybe you were trying to do your checks as it was powering back on.