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Fibre optic
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Message 81 of 89
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Re: error 7400

As your box needs activating, the quickest way to get this sorted is phone in so that a signal can be sent to your box to do this as it could take several days before a Moderator looks at your post 

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Message 82 of 89
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Re: error 7400

I'm having the same issue can anyone help?

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Forum Team
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Message 83 of 89
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Re: error 7400

Hi Carlad196, 

Thanks for your post and welcome to our community. 

Really sorry you're having some issues with the services being set up, this isn't good. 

I can appreciate you posted this on Tuesday so can I ask if you've been able to speak to the team and get this sorted yet?

If not please give us a call on 150/0345 454 1111 so the team can help as quickly as possible. 

Emma_C - Forum Team
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Message 84 of 89
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Re: error 7400

Hey!

I'm having this issue too... 

Have an engineer coming out today, but it's frustrating. The call centre is a nightmare, they don't listen to you. Tried telling them the error code 7400 and that my tivo box might be deactivated. 

 

How did everyone else get this issue sorted?

Tia

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Message 85 of 89
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Re: error 7400

Got the same error here after completing the self install today. 

Currently on hold to the call centre, but didn't know if there was anyone on the forum that could help in the meantime. Guessing the call centres are currently busy!

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Message 86 of 89
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Re: error 7400

I got it sorted. Turns out virgin deactivated my TV services!! So I'd been paying it without knowing what they did. 

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Message 87 of 89
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Re: error 7400

They had to send out an engineer to sort it! Dunno why they couldn't do anything from the call centre end!! 

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Message 88 of 89
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Re: error 7400

Managed to fix it myself. 
Disconnected the Ethernet, connected the TiVo to WiFi and got a connection. Waited for everything to update, then put the Ethernet back in again, and it’s been fine since. 

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Message 89 of 89
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Re: error 7400

I am having the same issue with my 2nd V6 box.  If a moderator sees this, please help with the activation.  Thank you.

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