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joyteach
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Message 51 of 77
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Re: error 7400

I've still got the problem. No change whatsoever.

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jpontin123
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Message 52 of 77
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Re: error 7400

Hi,

i have had an installation this evening and have the same error message, all channels working fine on the tv go app just not on the new V6 box only getting channels 1-5

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Forum Team (Retired) Rose_B
Forum Team (Retired)
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Message 53 of 77
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Re: error 7400

Hi jpontin123,

Just to let you know I have replied to your post here.

Thanks

Rose
Forum Team


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andyfell1993
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Message 54 of 77
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Re: error 7400

First time with virgin finally added tv box and let it do what it asked once done I only get channels 1-5 with error message 7400

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KeithLeonard
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Message 55 of 77
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Re: error 7400

You need to ring in to get the box activated.

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Bruno1
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Message 56 of 77
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Re: error 7400

Hi. Just intalled my V6 box, and exactly the same error appears: 7400 - only 5 channels... Call center is taking forever (on the phone for 30 minutes now...). Any help, please?

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Forum Team
Forum Team
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Message 57 of 77
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Re: error 7400

Hi Bruno1,

Welcome to the community.

I am sorry to hear that you're getting this error.  I can see you got through to us and I hope that means all is working ok now for you.

Should you need anything further, let us know.

Collette.


Tech fan? Have you read our Digital life blog yet? Check it out


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HollyL
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Message 58 of 77
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Re: error 7400

Hi there,

I’ve just installed my tv box and am getting the 7400 error and only seem to be receiving channels 1-5. Can I please get help with this?

 

thanks!

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KeithLeonard
Superfast
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Message 59 of 77
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Re: error 7400

You need to ring 150 or the telephone no. that came with your box to get it activated.

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Rhase
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Message 60 of 77
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Re: error 7400

Hello, my in laws recently had their boxes upgraded. I have just been catching up on my shows, and have had the 7400 message. I cannot get why channels other than 1-5 and on demand and catch up is unavailable.

 

please can someone help.

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