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Re: error 7400

 


@bulutug wrote:

Hi

I'm also having this issue. Resetting / restarting the Tivo didn't help at all. 

It is an annoying black message box floating on the screen saying 

Sorry, there seems to be a problem. To fix this please call us on 150... etc

Can't get rid of it ! 

Also can't see 90% of the channels I'm subscribed to.. 

I've been getting the same 7400 problem as above since yesterday. My Tivo box was activated after a long phone conversation four days ago and at first was working well except for getting very hot. I have been switching it off overnight for that reason. It was when I switched it back on yesterday that the trouble started. I have tried just about everything in the help and settings section. I'm also getting a message that there is an issue M68 with my account. The only change I have made to my account is to reduce the TV subscription to basic since the loss of channels and the bill page is correct. I'm only getting TV channels 1 to 5 at the moment, plus the radio channels. 


 

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Message 42 of 89
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Re: error 7400

Hi

I'm also getting this error and now being told a signal sent is not reaching the box. Can you please help. I really can't be in during the week and this is very frustrating.

The box is a brand new self-start kit and the internet is working fine.

Thanks

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Message 43 of 89
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Re: error 7400

I’ve got the same problem 

what to do??? Error 7400..

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Message 44 of 89
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Re: error 7400


@janusz71 wrote:

I’ve got the same problem 

what to do??? Error 7400..


Carry out the action suggested in the 7400 message.

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Message 45 of 89
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Re: error 7400

I did but they told me it’s the whole areas issue and that they will fix it by the evening. Nothing happened and the message on the screen still exist😟

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Message 46 of 89
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Re: error 7400

..then you need to phone again.

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Message 47 of 89
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Re: error 7400

Sorry but you've been fobbed off, happens a lot at Virgin especially if it was off-shore you spoke to. Ring up again and insist they send a signal hit to clear error 7400. It would help if you gave a bit more context, is this your main box or an additional box? If you have any additional boxes, are they working? When was the last time you used the affected box? Have your recently received a new box? Etc etc.

--------------------------
TV: XL TV (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited
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Message 48 of 89
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Re: error 7400

I’ve just got the same error pop up when u got my v6 box installed today. Called the number and was speaking with 3 different people then after 50 minutes they hung up on me! Can someone help?

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Message 49 of 89
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Re: error 7400

Hi all,

 

Sorry to hear you've all experienced issues with this.

 

We've had a bit of trouble sending out signal hits to boxes recently but it should all be working fine now. Is anyone still seeing this error on screen?

 

Speak soon

 

Josh


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Message 50 of 89
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Re: error 7400

thanks, problem solved with 150 call

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