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av-115
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Message 11 of 79
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Re: error 7400


@Meganralston3 wrote:
Hi, i have just installed my tivo and i have error code 7400. Only chanels 1-5 are avaliable and says i must subscribe to these chanels. Please can you help?

Have you called to activate it?

--------------------------
TV: XL TV (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited
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Forum Team (Retired) Collette_O
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Message 12 of 79
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Re: error 7400

Hi Meganralston3,

Welcome to the community. 🙂

I am sorry to hear that you're getting this error.  I'd like to help and have a look at this for you.  I haven't been able to locate your account.  I will send over a private message requesting some details.

Look for the  above.

Collette.


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Jlatham82
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Message 13 of 79
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Re: error 7400

 I have the same error, I received my V6 box on Monday and since then only had access to channels 1-5 and the message on screen about a problem.

 

Any chance you could have a look 

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sbroon86
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Message 14 of 79
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Re: error 7400

Getting exactly the same error if somebody could please look into this...got the new box for main room and moved the old main box to second room, but it just flashes this error on the screen.

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Very Insightful Person
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Message 15 of 79
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Re: error 7400


@sbroon86wrote:

Getting exactly the same error if somebody could please look into this...got the new box for main room and moved the old main box to second room, but it just flashes this error on the screen.


Did you make arrangements to keep and pay for the old box?

Did you have two boxes originally?

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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SureshSharma
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Message 16 of 79
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Re: error 7400

Hi,

I had a new v6 and self installed in my living room today. But I now have the error 7400 appear on my TiVo box in the bedroom. Are you able to help please?

Thanks

Suresh Sharma

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Jlatham82
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Message 17 of 79
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Re: error 7400

I managed to resolve the issue I called up and theres an automated option to activate the box. Took a few seconds

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Forum Team (Retired) Rebecca_G
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Message 18 of 79
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Re: error 7400

Hey sbroon86, 

Thanks for posting! I'm sorry to hear you're getting the 7400 error message.

I can see that you've called in since posting so I'm hoping this means everything has been resolved for you now?

Let us know if there's anything further that we can help with. 

Take care 

Rebecca 


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SureshSharma
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Message 19 of 79
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Re: error 7400

Hi Rebecca,

im afraid the error still exists.

regards,

Suresh

 

 

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Forum Team (Retired) Rebecca_G
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Message 20 of 79
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Re: error 7400

Hey Suresh, 

Thanks for getting back to me, I'm sorry to hear you're still getting this error message. 

I'd like to take a closer look into this for you so I've sent you a private message so that we can discuss this further. You can find the message by clicking on the purple envelope in the top right corner of your screen. 

Speak soon

Rebecca 


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