I am sorry to hear that you're getting this error. I'd like to help and have a look at this for you. I haven't been able to locate your account. I will send over a private message requesting some details.
Look for the above.
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Thanks for getting back to me, I'm sorry to hear you're still getting this error message.
I'd like to take a closer look into this for you so I've sent you a private message so that we can discuss this further. You can find the message by clicking on the purple envelope in the top right corner of your screen.