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lauryna_m
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equipment return kit not received

Hello,

I have ordered twice virgin media equipment return kit, but haven't received  anything. How do I return it?

I see, I am not the only one to deel with this  issue, lots of people are not receiving their kits. Is there anything else  that I can do to sort this out apart of keeping reordering  the kit again and again?

Thanks

Lauryna

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qwakuk
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Re: equipment return kit not received

got my own thread and the same issue

still waiting for a return box / label

funny thing, the depot is less than 15 minute drive away and I could drop it off

 

 

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Steven_L
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Message 3 of 19
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Re: equipment return kit not received

Sorry to hear that you haven't yet got the returns packaging @lauryna_m @qwakuk. I'm hoping that as it has been a week since you last posted, have you received the packaging now?

 

 

Regards

Steven_L

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qwakuk
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Re: equipment return kit not received

Certainly not up to yesterday, I am working from the office today so cannot check until the evening.

My SH3 is still in the box it was delivered in unopened, if they just email me a return label I can print it and attach it.

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Steven_L
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Re: equipment return kit not received

Hey qwakuk,

 

I have been able to locate your account and can see that the returns packaging was requested by our team on 9th September, the packaging should be with you any day now as it can take up to 10 days after the sent date to receive it.

 

Please could you check once you get home and let me know if you have got the packaging.

 

Regards

Steven_L

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lauryna_m
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Message 6 of 19
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Re: equipment return kit not received

Hello Steven,

I have already requested 3 equipment return kits since 11th of August ( the day I have received virgin media email to do so), and  my last request was made on the 9th of September. I haven't received any parcel untill now. 

Thanks

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Steven_L
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Message 7 of 19
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Re: equipment return kit not received

Hey @lauryna_m,

 

Are you at the same address as to where your services were being used? I can see that the three sets of returns packaging have been sent out, so I'm not sure why they haven't gotten to you, hence I need to clarify that we are sending this to the the correct place.

 

Regards

Steven_L

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lauryna_m
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Message 8 of 19
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Re: equipment return kit not received

Yes, I'm in the same address and  my address

is correct on all my enquiries. 

 

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Steven_L
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Message 9 of 19
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Re: equipment return kit not received

I have requested that this be sent  as soon as possible to you @lauryna_m, I'm sorry that I'm going to ask you to wait another 5 to 7 days for this to be sent out to you.

 

Please can you get in touch with us again, if you don't receive anything in the time frame mentioned above.

 

Regards

Steven_L

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lauryna_m
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Message 10 of 19
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Re: equipment return kit not received

Thank you for addressing the situation.

Regards,

Lauryna

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