Menu
Reply
Boudle78
  • 4
  • 0
  • 0
Joining in
1,255 Views
Message 1 of 7
Flag for a moderator

channel 4, hd and itv hd and plus 1 error w02

Hi there we have noticed that we have been getting error code w02 on all channel 4 channels and itv hd and plus one. we have reset our TiVo by box a couple of times, checked all connections and there are no known issues in our area, is there currently an issue with these channels?

0 Kudos
Reply
TomRVMTech
  • 23
  • 6
  • 7
Forum Team (Retired)
Forum Team (Retired)
1,252 Views
Message 2 of 7
Flag for a moderator

Re: channel 4, hd and itv hd and plus 1 error w02

Hi, please send me a private message with your area reference and account number and hopefully I will be able to help you.

 

If you feel I’ve helped today, please give me Kudos and mark my response as a helpful answer!

Also, contact me if you would like to find out how to save £50 off your bill! 

I am a current VM field technician, all of my answers are based on personal experiences of using my own equipment and installations for others.

 


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Boudle78
  • 4
  • 0
  • 0
Joining in
791 Views
Message 3 of 7
Flag for a moderator

Re: channel 4, hd and itv hd and plus 1 error w02

Hi There, we are still having this issue and have now noticed that we do not have BBC 4HD or Cbeebies HD, is anyone else experiencing this issue?

0 Kudos
Reply
Gareth_L
  • 6.2K
  • 380
  • 676
Forum Team
Forum Team
784 Views
Message 4 of 7
Flag for a moderator

Re: channel 4, hd and itv hd and plus 1 error w02

Hi Boudle78

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

0 Kudos
Reply
Gareth_L
  • 6.2K
  • 380
  • 676
Forum Team
Forum Team
759 Views
Message 5 of 7
Flag for a moderator

Re: channel 4, hd and itv hd and plus 1 error w02

Thanks for passing security Boudle78

Can you please check the channels again now 

If they are still missing then I would need to get an engineer out 

Gareth_L

0 Kudos
Reply
Boudle78
  • 4
  • 0
  • 0
Joining in
724 Views
Message 6 of 7
Flag for a moderator

Re: channel 4, hd and itv hd and plus 1 error w02

Hi there, we have re checked and still not able to get these channels

0 Kudos
Reply
Gareth_L
  • 6.2K
  • 380
  • 676
Forum Team
Forum Team
698 Views
Message 7 of 7
Flag for a moderator

Re: channel 4, hd and itv hd and plus 1 error w02

Hello Boudle78

Sorry to hear the channels are still missing

I have booked you an engineer to come out 

If you check your online account  you can see and change the appointment

Would you also be able to let us know how the visit goes

Gareth_L

 

0 Kudos
Reply