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Ross-H56
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can not sign in to media account as have fault with tv not sorted with restart from v media on phone

picture pixelating still after fault restart by phone service dept 

then not able to sign in to account to ask for engineer to call as call center shut

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japitts
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Re: can not sign in to media account as have fault with tv not sorted with restart from v media on phone


@Ross-H56 wrote:

picture pixelating still after fault restart by phone service dept 

then not able to sign in to account to ask for engineer to call as call center shut


If picture pixellation persists after a single reboot, then you need either an engineer visit or replacement box to fix the underlying pronblem.

I wouldn't doing this online - just call faults-C/S back.

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