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alanscholes
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broken remote

Hi can anybody help..

Remote broken..

Most buttons don't work anymore. 

How do I get a replacement remote 

Thanks 😊 

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newapollo
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Re: broken remote

HI alanscholes,

sorry to hear of your issues.

You need the TV Faults option when dialling 150 or 0345 454 1111, options 1,1 but best to call at 8am to avoid call queues.

You could also try the text messaging service.

Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

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