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broken remote control

I have a broken remote control an no way of ordering a new one. How do I get one?

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Very Insightful Person
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Re: broken remote control

You can either phone up (chose TV faults) or wait for someone from virgin to get to your post (may take a couple of days) 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: broken remote control

yeah I tried tv faults and ended up with an automated message, honestly this is ridiculous I think I'll go back to sky.
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Re: broken remote control

Thank you for your post Blurk and welcome to our community.

 

We have some helpful pages that can help with any Tivo remote issues that I'll link below for you.

- Tivo Remote Help Page

- Tivo Remote Damaged/Lost

 

Hope this helps, Emily.

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Re: broken remote control

Hi phone and go down the Tv faults route they will send you a new one in the post.Regards Micky
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Re: broken remote control

in the meantime, tivo remotes are about £6 on ebay ( always good to have a spare) or you can use the virgin app, so long as you connect the tivo ethernet port back to your hub

 if you have a phone that can send IR, there's probably a free app that you can tweak. Once upon a time, most phones had an IR blaster, so you could use them as TV remotes, but many newer ones have dropped it from the spec as its "old tech" 

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