Virgin Media Community

[Daleg93]

If you pause the video and go to the three dots on the right hand side, click ok, then click on where it says hd (1080p) change it down to 720p and it works without the stuttering.

i know this is a late reply, hope you’ve managed to sort it

[tonylongworth]

A little bit late I know but I've created a short video showing how to solve the YouTube stuttering issue...

https://www.youtube.com/watch?v=poLfPk-y0lA

[brooksy79]

But why would any one want to downgrade a 4K and or 1080p video to 720p???

A better solution watch YouTube on another device!

[phil_75]

January 22nd 2020 YouTube STILL stuttering!

As stated dropping resolution to 720p fixes it but not good enough Virgin. 

[jayscott1408]

I’m having the exact same issue. Although my issue seems to be with certain YouTuber’s or pages. It’s lacking, the words are slower than audio, and if left on - the TiVo box will crash and I won’t be able to use it for some time. Still can’t get any answers to this, and I have tried all help & support offered, online. 

[Marcusjae]

I've just begun to use the V6 YouTube app and confirm this is an issue, exactly as described relating to 4k resolutions etc.

My contract ends soon, and this ongoing issue just adds to the reasons for me to have a rethink of contract renewal.

Please fix. 

[Lee_R]

Hi Marcusjae

It is an issue we're aware of and I'm sorry you're experiencing it.  We have flagged it further to the relevant team.  I can see our team are working on a resolution and we hope to resolve this as soon as we possibly can.

Regards

Lee_R

[Marcusjae]

Thanks for the reply. I just felt it was worth confirming this as an ongoing issue, as there seemed to be disagreement on the forum. Thanks again 🙂

[Lee_R]

You're very welcome Marcusjae.

I hope we can restore your faith.

Regards

Lee_R