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Daleg93
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Message 51 of 59
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Re: Youtube stuttering

If you pause the video and go to the three dots on the right hand side, click ok, then click on where it says hd (1080p) change it down to 720p and it works without the stuttering.

i know this is a late reply, hope you’ve managed to sort it

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tonylongworth
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Message 52 of 59
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Re: Youtube stuttering

A little bit late I know but I've created a short video showing how to solve the YouTube stuttering issue...

https://www.youtube.com/watch?v=poLfPk-y0lA

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brooksy79
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Message 53 of 59
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Re: Youtube stuttering

But why would any one want to downgrade a 4K and or 1080p video to 720p???

 

A better solution watch YouTube on another device!

phil_75
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Message 54 of 59
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Re: Youtube stuttering

January 22nd 2020 YouTube STILL stuttering!

As stated dropping resolution to 720p fixes it but not good enough Virgin. 

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jayscott1408
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Message 55 of 59
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Re: Youtube stuttering

I’m having the exact same issue. Although my issue seems to be with certain YouTuber’s or pages. It’s lacking, the words are slower than audio, and if left on - the TiVo box will crash and I won’t be able to use it for some time. Still can’t get any answers to this, and I have tried all help & support offered, online. 

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Marcusjae
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Message 56 of 59
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Re: Youtube stuttering

I've just begun to use the V6 YouTube app and confirm this is an issue, exactly as described relating to 4k resolutions etc.

My contract ends soon, and this ongoing issue just adds to the reasons for me to have a rethink of contract renewal.

Please fix. 

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Lee_R
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Message 57 of 59
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Re: Youtube stuttering

Hi Marcusjae

It is an issue we're aware of and I'm sorry you're experiencing it.  We have flagged it further to the relevant team.  I can see our team are working on a resolution and we hope to resolve this as soon as we possibly can.

Regards


Lee_R

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Marcusjae
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Message 58 of 59
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Re: Youtube stuttering

Thanks for the reply. I just felt it was worth confirming this as an ongoing issue, as there seemed to be disagreement on the forum. Thanks again 🙂

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Lee_R
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Re: Youtube stuttering

You're very welcome Marcusjae.

I hope we can restore your faith.

Regards


Lee_R

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