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Corrie-Jane
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Message 21 of 59
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Re: Youtube stuttering

Hi, could you tell me how to lower the resolution? The stuttering is driving my son mad!! 

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Wolfiebaby
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Message 22 of 59
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Re: Youtube stuttering

When watching a video go to the dots at the bottom,then click the little HD sign and then change it from auto you 720p and it should work xxx its what i had to do. 

ChooPlays
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Message 23 of 59
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Helpful Answer

Re: Youtube stuttering

Change the video settings to 720p stopped all stuttering for me. Hope this helps

Wolfiebaby
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Message 24 of 59
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Re: Youtube stuttering

I already did this. The point is we shouldn't have to with what we pay for services. They should make sure the apps are updated and working. 

Corrie-Jane
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Message 25 of 59
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Re: Youtube stuttering

Could you please tell me how to do this? 

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Wolfiebaby
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Message 26 of 59
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Re: Youtube stuttering

When watching a video go to the dots at the bottom,then click the little HD sign and then change it from auto you 720p and it should work xxx its what i had to do. 

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Corrie-Jane
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Message 27 of 59
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Re: Youtube stuttering

Great, thank you. I will try that. 

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brooksy79
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Message 28 of 59
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Re: Youtube stuttering

As well as wanting to to watch 4K content in 720p 🤦‍♂️ Until virgin fix this it’s better to watch youtube on smart tv’s or other devices.
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cooknaris
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Message 29 of 59
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Re: Youtube stuttering

I'm getting the same thing. As people have mentioned, changing the resolution to 720p solves the problem, but this is not a solution. We are paying for a service that is supposed to allow us to watch YouTube videos in 1080p. A few people warned me about having Virgin TV before I took out the contract, specifically due to player app issues, so I hope this isn't a sign of things to come... How is the fix coming on? The original post was months ago so I'm guessing it's pretty close to being fixed?

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John_GS
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Message 30 of 59
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Re: Youtube stuttering

Hi cooknaris,

 

Thanks for posting. My apologies for the service issue. We're aware of it and working hard to fix asap.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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