Virgin Media Community

[Fairs2000]

How do I fix this? Video load up but I can't use the left side bar to navigate through home, subscription etc. It all disappeared. Any help?

[BazSmith]

If its any consolation, I too am having exactly the same problem (on both my Tivo boxes)

Other services are fine (Netflix and Prime) and YouTube works fine on other devices.

Have "Tweeted" VM as well.

Was working fine until around 2100hrs this evening 

[newapollo]

Hi @BazSmith  and @Fairs2000 

It was the same on my 360, however after scrolling down for around a minute the side menu bar appeared.

Exiting from the app after that and then going back in and the side menu bar was immediately available.

App version (from YT Settings) web_20220410_10_RC00

Client TVHTML5,7.20220410.10.00

[Richw1982]

Looking at downdetector youtube has been having multiple issues across its platform since around 1930 tonight

[BazSmith]

Ha, I totally forgot to check down detector....thx for the pointer

Did scroll right down to bottom.... and got an option to sign in (though I had not signed out)

Unfortunately, sign in would not work.  Suspect an authentication issue at their end

[Serena_C]

Hi @Fairs2000

Welcome to our Community Help Forum 🙂

Thanks for making your first post regarding the issues you are having with YouTube, I'm sorry to hear the left side bar has not been loading. How are things working for you now? Have you tried rebooting your equipment? 

Kind regards,

Serena