No need to create duplicate posts for the same question, I've put them together for you 😉
Do you have a TiVo or a V6 box? If you're not sure, check here
Are you able to view other internet-based content - for example VOD? If you're not sure, please try watching a programme from ITV, C4 or C5 CatchUp. This will help prove whether this is a problem with your box's internet connection.
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